We handle the last mile. Your customers get live tracking, direct driver contact, and 25 years of wine delivery expertise on every order.
Three steps that's all it takes to get wine delivered across Manhattan and Brooklyn, with full visibility the whole way.
Schedule online or via email. Tell us what, where, and when and we'll lock in your delivery window instantly.
Our trained drivers collect your order and take care of everything from there. Every bottle handled properly, every customer updated in real time. This is the part that reflects on your shop.
When ordering was easy, delivery was transparent, and the order arrived perfectly, customers remember that. Not just the wine, but the whole experience. That's what brings them back to your shop.
Real time Uber style tracking so your customer sees exactly where their order is, plus direct driver messaging for any special requests along the way.
Customers see their driver moving on a live map in real time updated every few seconds from the moment they're dispatched.
Need to change the drop off spot or leave a note? Customers can contact their driver in app for any special requests while en route.
Confirmed, dispatched, and delivered automatic notifications keep everyone in the loop without lifting a finger.
A final message with timestamp confirms the drop off complete peace of mind, every single time.
Delivered at 6:43 PM. Left with doorman as requested. Enjoy!
A live tracking link and SMS thread, playing out in real time.
You sourced the wine. You built the list. You educated the customer, made the recommendation, maybe even upsold the perfect bottle. That took knowledge, trust, and time.
All of that effort lives or dies in the last mile. A warm bottle. A missed delivery. A driver who doesn't know how to handle wine. One bad experience doesn't just lose the sale it damages everything you built with that customer.
That's why the last mile is your brand, and it's the only part of the journey we focus on. With 25 years of wine specific delivery experience, we know exactly what it takes to carry your reputation across the finish line.
Protect your last mile →The selection, the pairing, the upsell all of that reflects on your name. When the bottle arrives perfectly, on time, your customer remembers you. That's the last mile working for your brand.
Wine is sensitive. Heat, cold, and vibration all affect what's in the bottle. We've spent 25 years building a delivery environment that respects that, so your customer receives exactly what you intended.
Your customer won't blame the courier. They'll question your recommendation. The last mile is the moment your entire relationship with that customer is either confirmed or broken.
Every review below is from a real customer who received a delivery. This is what the experience looks like.
"Great communication throughout the whole delivery."
"Timely and friendly. Exactly what you want from a delivery service."
"Always reliable. Every single time, without fail."
"Love the updates! Smooth, easy delivery!"
"The driver was very kind and since I had an injury on my foot, he carried the boxes all the way up to my loft. That's the kind of service you don't forget."
Delivery is part of your brand. When customers feel informed and taken care of, they trust the store more and they come back more often.
Log in to your personal dashboard to place new orders, track live deliveries, and review your full order history no phone calls needed.
Get real time webhook notifications on every delivery status change, from dispatch to delivered, instantly in your dashboard.
Generate and print labels for any order in one click, or print all at once directly from the dashboard.
Every order logged and searchable. See status, timestamps, and delivery confirmations at a glance.
Schedule new deliveries directly from the dashboard no back and forth, no waiting on hold.
Simple monthly plans with a set number of delivery tickets. Use them however your business needs: busy weekends, holiday rushes, quieter stretches. No long term lock in, and we're flexible as your volume grows.
Can't find what you're looking for? Email us at hello@thewinecarrier.com
Faster than you'd expect. Once we've had a quick conversation about your volume and delivery area, most shops are live within 24 hours. No lengthy onboarding, no tech setup on your end, we handle everything and you're ready to go.
From the very first delivery, your customers get a live tracking link via SMS, real-time updates, and a direct line to their driver. It feels premium, the kind of experience that gets people talking and coming back. You don't have to build any of it. It's already there.
No. You keep your existing process for taking orders from customers. When you're ready to dispatch, you log into your dashboard, place the delivery, and we take it from there. It fits around how your shop already works.
General couriers treat every package the same. We only deliver wine, and we've been doing it for 25 years. Our drivers know how to handle bottles, how to communicate with customers, and how to represent your shop well at the door. That last part matters more than people realize.
We currently deliver across Manhattan and Brooklyn. If you're unsure whether we cover your area, just email us and we'll confirm right away.
Our drivers will attempt to reach the recipient directly via SMS before and during delivery. If no one is available, the driver can leave with a doorman, a neighbor, or arrange a redelivery, all communicated in real time through our messaging system.
No minimum order size. Whether you're sending one bottle or a full case, we handle it with the same care and attention.
Wine is all we do. Our drivers are trained to handle bottles correctly: temperature controlled transit, careful loading, and an understanding of what's in the box. We've been doing this for 25 years. It shows.
Once a delivery is dispatched, your customer receives an SMS with a live tracking link, just like Uber. They can watch the driver move in real time on a map and message them directly if they have any special requests.
Customers receive SMS updates at every key stage: order confirmed, driver dispatched, and delivered. Every message includes a live tracking link so they're never left guessing.
Yes. Your dashboard gives you a live view of every active delivery, full order history, and the ability to place new orders, all in one place. No phone calls, no back and forth.
Each plan gives you a set number of delivery tickets per month. Distribute them however works best: busy weekend, use more; slower week, hold back. Tickets reset monthly and don't roll over, but don't be surprised if you find an extra one or two on us every now and then.
Yes, anytime. If your volume changes season to season, which it often does in the wine business, just get in touch and we'll adjust your plan accordingly. No long term lock in.
Absolutely. If none of the standard plans fit your volume or schedule, just get in touch and we'll put something together that works for your shop specifically. No pressure, no template. Let's talk →
Fill in the form below or email us at hello@thewinecarrier.com. We'll confirm your area, talk through your volume, and get you set up usually within 24 hours.
Or email us: hello@thewinecarrier.com